Refund policy

Refund & Return Policy

We want you to love what you ordered. If something isn't right, here's how returns work at Rosé Row.

Return Window

You have 14 days from the date your order is delivered to request a return.

Condition of Returned Items

To be eligible for a return, items must be unworn, unwashed, and in their original condition with all tags attached.

How to Start a Return

Email us at kaucicdxb@gmail.com with your order number and the item(s) you'd like to return. We'll confirm your return and provide next steps.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval status of your refund. Approved refunds are issued to your original payment method within 5-10 business days.

Damaged or Incorrect Items

If your item arrives damaged or you received the wrong item, contact us within 14 days of delivery at kaucicdxb@gmail.com and we'll make it right at no extra cost to you.

Non-Returnable Items

Final sale items (clearly marked at checkout) are not eligible for return or refund.

Questions

Reach out any time at kaucicdxb@gmail.com — we typically reply within 24 hours.